Access has been restored to users on the dismounted database. We are now investigating why the automatic failover didn't occur for the dismounted database.
Update 11/13/2019 01:12 AM 6 days
A mailbox node in the LOUIE cluster lost one of its uplinks and has caused one database to become dismounted. Prior to losing the uplink, the node held 6 mailbox databases and five successfully failed over to another node. It is currently unclear why the single database did not fail over to a replicated node, but we will investigate it further after we've restored service. We're in the process of replacing the uplink and service should be restored shortly.