Update 02/20/2020 23:03 PM 12 days
Our team has been working on this issue all day and after consulting with Cisco we are going to attempt a temporary solution that will hopefully minimize the impact to the 2016 infrastructure until the routers can be managed on Saturday, during our weekly maintenance interval where we can minimize impact and continue to serve our clients with minimal interruptions.
We understand this is a serious issue as any impact to performance is an impact to the productivity of the people we serve. We have been fortunate that Outlook is fairly resiliant and have only had a few complaints. Mail isn't bouncing, and disconnections only last from a few moments to a few minutes and happen every few hours. We will attempt a workaround at 2AM EST and hope to be able to restore performance to normal at least until Saturday when full maintenance cycle can be performed. In plain English: we're trying to patch it along so it can make it to the weekend where we can sustain a potential outage of 30 minutes.