After monitoring the network overall during our peak EST and PST hours, everything appears to be back to our normal nominal network performance, and in many cases significantly better than even our ordinary levels considering the elevated mail flow.
Update 05/22/2019 11:20 AM 29 days
ExchangeDefender staff continued to monitor and tune our load balancing infrastructure through our cloud, particularly in our Los Angeles data center. Upgrades, improvements, and other optimizations should significantly increase performance. We will continue to monitor the situation and update this post throughout the day as we have more information but mail delivery should be significantly faster today.
Update 05/21/2019 21:25 PM 30 days
We believe that the issues in Los Angeles have been addressed but we'll continue monitoring these systems. Nodes in this cluster were pulled in and out of production periodically while we tried to diagnose performance related issues (antivirus, DNS, routing, etc).
Update 05/20/2019 16:29 PM 8 hrs
We've discovered some performance issues in the following nodes:
-Inbound19
-Inbound41
-Inbound42
Our team is currently performing emergency maintenance on those nodes.
If you're experiencing any mail delays and the NDR's are saying they're coming from those nodes, please let us know. Our team is working hard to fix the issues so the delays do not continue.,
If you have any questions or concerns, please put in a support ticket @ https://support.ownwebnow.com or give us a call @877-546-0316
We appreciate your patience in this matter.