As we launch our new ExchangeDefender Web Services platform there can always be issues with browsers, connections, or backend. A bug if you will. While we do our best to test our platform with a wide variety of tools and popular ad blockers, your network may have some unique settings or JavaScript blocking/filtering configuration that may cause an app to fail.
In the event you get an error, here is how to report it so we can assist:
Open Browser Console Logs
1. Open Chrome/Edge browser and navigate to the page where you encounter an error.
2. Open the Developer Tools. Windows: Ctrl+Shift+I, Mac: Cmd+Option+I. You can also find it under the three-dot menu at the top right under More Tools > Developer Tools.
3. Click on the Console tab and take a full screenshot (expand the section so everything is visible in your screenshot)
Clear the Cache
1. One of the problems that often causes issues with authorization/authentication involves cookies so please refresh them before doing any troubleshooting. Windows: Ctrl+F5, Mac: Cmd+Shift+R.
2. You can also locate this under Developer Tools > Application/Storage>Cookies. Locate the exchangedefender.com folder, select Cookies, and delete.
3. The best way to test is by using a different web browser than you usually use on ExchangeDefender and running it in Incognito mode. Doing so will also eliminate the possibility your local plugins and browser extensions are causing the issue.
Provide the screenshots
1. Go to https://support.exchangedefender.com and provide the screenshots (please use the attach function)
2. Identify if the issue you are facing is sporradic or constant and provide a list of users that are experiencing this problem.
3. Please confirm that screenshots show the URL, developer tools console, and any errors or additional information you want us to review.
4. If you are able to get the ExchangeDefender app to work problem free in an incognito mode or separate browser, show us all the extensions and addins you currently have active under Tools > Extensions > Manage Extensions. Make sure the screenshot shows all active ones in the view.
We look forward to helping you resolve any issues that come up with our platform, entire team dedicated to Q&A will be available around the clock during the launch in the first week of February.